Please allow some extra time on your first visit to the salon. We appreciate a few extra minutes with you to get to know you better, answer any questions you may have, and go over your service with you.
We do not recommend color services for anyone under the age of 12 years old without prior consultation. For guests ages 12-17 an adult must be present and consent to the services–either in-person or virtually.
Due to limited seating, we kindly ask that you do not bring any additional guests with you unless they are also receiving a service. Our salon is conveniently located in Sunrise Village, which has an Anthem Coffee shop, several restaurants, and additional outdoor seating where your guest can relax and wait while you are getting pampered.
We value both your time and our stylists time. We will make every effort to begin your service on time. We understand arriving late is unavoidable at times. However, if you are more than 10 minutes late to your appointment, you may have to modify your service or reschedule your appointment. We will do our best to accommodate your service within the remaining appointment time if possible.
At Salon Escape, we strive to provide the best possible experience for our clients while ensuring the health and well-being of both our clients and staff. To help us manage our schedule more effectively, we have established the following cancellation policy:
Cancellation Notice
We kindly request that you provide us with at least 48 hours notice if you need to cancel or reschedule your appointment. This allows us to offer that time slot to other clients.
Late Cancellations and No-Shows
Cancellations made less than 24 hours before your appointment or any same day cancellations/no-shows may incur a charge of 50% of the scheduled service cost. We understand that illnesses and emergencies can arise, and we will do our best to accommodate those situations without penalty when possible.
Credit Card Requirement
To secure your appointment we now require a valid credit card on file. This helps us manage our schedule and ensure that we can continue to offer high-quality service to all of our clients.
We appreciate your understanding and cooperation. Thank you for choosing Salon Escape! we look forward to seeing you soon!
